Refund Policy
The conditions that apply to refunds for purchases made on this site.
Overview
This policy covers every digital product and subscription sold on this site, alongside the terms of service and the license terms.
Who processes your order
Orders are processed by Paddle.com Market Ltd, acting as merchant of record. Approved refunds are issued by Paddle to the payment method used at checkout.
Refund window
You can request a full refund within 14 days of your purchase, for any reason. Requests made after 14 days are assessed individually, and nothing here limits the statutory rights you may have under the consumer law of your country.
Exceptions
Bespoke development and consulting work delivered to your own specification is not covered by this window; those engagements are governed by the agreement signed for them.
Downloadable products
Downloading, installing or activating a product does not void your right to a refund within the 14-day window.
Subscriptions
You may cancel at any time to stop future renewals, and access continues until the end of the period already paid for. A renewal charge can be refunded within 14 days of that charge.
How to request a refund
Email support@castorstack.com with your order details, or request the refund directly through Paddle using the receipt sent to you after purchase. We reply within 2 business days.
Processing time
Approved refunds are typically processed within 5-10 business days, depending on the payment method and issuer.